Terms & conditions

These terms apply when you buy from Haven Craft by Ms Tee through this website. By placing an order, you agree to them. They don’t take away any of your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Last updated: 10 November 2026

Orders

Your order is an offer to buy. We confirm it by WhatsApp, SMS or email. If a product turns out to be unavailable after you've ordered, we'll let you know and refund anything you've paid for it.

Prices and payment

Prices are in South African rand. Delivery is shown separately at checkout before you place your order. You can pay online through PayFast (card, Instant EFT and other methods PayFast offers) or by EFT. Online payments are handled by PayFast, and we never see your card details. Orders paid by EFT are sent once the payment reflects in our account. Unpaid online orders are cancelled after 2 hours.

If a product is listed at a clearly wrong price, we’ll contact you before sending your order. You can then pay the correct price or cancel for a full refund.

Product colours and finishes can look slightly different on different screens, and sizes are approximate.

Delivery and collection

We send orders with the delivery option you choose, or you can collect from us in Vanderbijlpark by arrangement. Delivery times are the courier’s estimates. Very large items may need a separate courier quote, which we’ll agree with you before sending.

Cancellations, returns and refunds

• You can cancel free of charge until your order has been sent or collected.
• Damaged, faulty or wrong items are replaced or refunded if you tell us within 7 days of receiving them. Please report delivery damage to mirrors, glass or ceramics within 48 hours.
• Unused products in their original packaging can be returned within 7 days of receiving them. You pay the cost of sending them back.
• Refunds are paid within 10 working days.

Full details are in our delivery and returns policy.

Your account

Keep your password private. You’re responsible for orders placed using your account, and you can ask us to close it at any time.

Using our products

Follow any assembly, mounting and electrical instructions that come with a product, and mount or stand mirrors securely. To the extent the law allows, our liability for any order is limited to the amount paid for it.

Changes

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it. These terms are governed by the laws of the Republic of South Africa.

Contact

Questions about these terms? See our contact page and our privacy & cookie policy.