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Delivery & returns

Delivery

We deliver anywhere in South Africa. At checkout, choose:

  • Courier to your door, anywhere in South Africa.
  • Vaal Triangle delivery.

Or choose collection and collect your order from us in Vanderbijlpark, free of charge, by arrangement.

We send your order once it’s confirmed and paid. Delivery times are estimates from the courier and can be longer over public holidays and busy periods. Very large or heavy items, such as salon furniture, may need a separate courier quote; we’ll contact you before sending if your order needs one, and you can cancel for a full refund if you don’t accept it.

Please make sure someone can receive the parcel at the address you give. If a parcel can’t be delivered and it’s returned to us, we’ll contact you to arrange re-sending it, and the delivery fee will be charged again.

Check your order on arrival

Please check mirrors and glass or ceramic items when they arrive, and tell us within 48 hours if anything is damaged, with photos of the item and the packaging.

Cancelling an order

You can cancel your order free of charge until we’ve sent it or it’s been collected. Contact us with your order number. If you’ve already paid, we’ll refund you in full.

Returns

  • Damaged, faulty or wrong items: contact us within 7 days of receiving your order, with your order number and photos. We’ll replace the item or refund you, including the delivery fee if the whole order is affected.
  • Changed your mind? Because you bought online, you can return an unused product in its original packaging within 7 days of receiving it. You pay the cost of sending it back. Contact us first so we can tell you how.

Refunds

Once we’ve approved your refund (and received the returned item, if we asked for it back), we’ll pay it within 10 working days. Online payments are refunded through PayFast to the card or account you paid with; EFT payments are refunded to your bank account.

Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act aren’t affected.

Questions?

See our contact page.